ConfigMgr : OSD : Build failure Troubleshooting and Logs gathering

win101

During the Build process if you encounter any issues you can perform further investigation with the below mandatory information

  • Machine model
  • Error code with snapshot
  • Error stage with snapshot (may be hiding behind the Task Sequence error window)
  • Single system failure OR multiple systems failures
  • Build Failure Logs (as described below)
  • Mention if any HW component has been replaced on the machine

Troubleshooting Steps

  1. Do not restart the system when the build failure occurs and shows the Task Sequence error
  2. Please note the error code with snapshot
  3. Note the error stage – the stage build got failed (may be behind the Task Sequence error window)
  4. Press F8 key for Command Prompt
  5. Refer the below table OSD Logs Path for logs location based on failure stage
  6. Copy all the log files to the USB drive connected to System
  7. Attach the gathered logs with incident / email to us for investigation

OSD Logs Path

Smsts.log is found in different locations depending on the stage of failure:

Build Failure Stage Log file location
WindowsPE, before HDD format x:\windows\temp\smstslog\smsts.log
WindowsPE, after HDD format x:\smstslog\smsts.log
Windows, SCCM agent not installed c:\_SMSTaskSequence\Logs\Smstslog\smsts.log
Windows x64, SCCM agent installed c:\windows\sysWOW64\ccm\logs\Smstslog\smsts.log
Task Sequence completed x64 c:\windows\sysWOW64\ccm\logs\smsts.log

Network Setup and Domain Join

For issues related to Build failure at domain joining step please gather the below logs

% SystemRoot %\debug\netsetup.log

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